Mango Dorado Casino — Privacy Policy

1. Who we are

Mango Dorado Casino is an online gambling service operated under licence number GLH-0CE44193547E7ABF. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, create an account, play games, or communicate with us.

2. Information we collect

We may collect information in the following categories:

• Account and identity details: your name, email address, date of birth, country/region, and any identity information you provide during verification.

• Contact details: contact preferences and messages you send to support.

• Transaction information: deposit and withdrawal details, payment method, transaction IDs, and amounts in AUD where applicable.

• Game and activity data: game sessions, bets/spins, gameplay history, session identifiers, device and browser information, and log data.

• Fraud prevention and risk signals: information used to detect account abuse, bonus misuse, and suspicious behaviour.

• Marketing and communications data: information relating to newsletters, promotions, and responses to marketing messages.

• Support and compliance records: documentation connected to customer support, KYC/AML checks, and regulatory requirements.

We also collect information you provide when you choose to participate in promotions, submit forms, or contact customer support.

3. How we use your information

We use personal information to:

• Provide, maintain, and secure the service, including enabling gameplay and account access.

• Process deposits and withdrawals, verify payments, and manage account balances.

• Conduct identity verification and anti-money laundering checks where required.

• Prevent fraud, enforce responsible gaming controls, and detect suspicious or prohibited activity.

• Improve our website, games, and user experience through analytics and reporting.

• Send service-related notices such as account updates, security messages, and transaction confirmations.

• Deliver marketing communications only where permitted and where you have consented or opted in, and to measure the effectiveness of campaigns.

Where we rely on consent, you can withdraw it at any time by contacting us using the details in the Contact section below. Withdrawing consent may affect how we market to you, but it will not stop us from processing information needed to operate the service.

4. Cookies and similar technologies

We use cookies and similar technologies (such as local storage and pixel tags) to help the site function and to understand how it is used. Cookies may be:

• Essential: required for basic site features, security, and session management.

• Analytics: used to measure performance and improve user experience.

• Preference/functional: used to remember settings and provide a more personalised experience.

• Advertising/marketing: used to present relevant promotions, subject to applicable permissions.

You can manage cookies through your browser settings. If you disable certain cookies, some features may not work correctly.

5. When we share information

We may share information with third parties only as needed to operate the business and comply with legal obligations. Sharing may include:

• Service providers: suppliers that help run the website, process payments, deliver customer support, host infrastructure, and perform fraud detection or analytics.

• Payment and payout partners: to process transactions and confirm payment status.

• Game content providers: to enable game access and track gameplay necessary for game operations and reporting.

• Compliance and enforcement bodies: where required to meet legal or regulatory obligations.

• Professional advisers: auditors, legal counsel, and risk partners where necessary to protect our rights and manage disputes.

We do not sell your personal information to unrelated third parties. Where required, we ensure appropriate contractual protections are in place with processors.

6. Data security

We implement reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures may include encryption in transit, restricted access controls, monitoring, and secure authentication practices. No system is completely secure; however, we work to reduce risk through regular review and security improvements.

7. Data retention

We retain personal information only for as long as needed for the purposes described in this policy, including providing the service, resolving disputes, enforcing agreements, and complying with legal or regulatory requirements. Retention periods may vary depending on the nature of the data (for example, identity and transaction records may be kept for longer for compliance purposes).

When data is no longer required, we take steps to securely delete or anonymise it where appropriate.

8. Player rights and choices

Depending on your location and applicable law, you may have rights including:

• Access to personal information we hold about you.

• Correction of inaccurate or incomplete information.

• Deletion of personal information in certain circumstances.

• Objection to or restriction of certain processing activities.

• Data portability in certain cases.

• Withdrawal of marketing consent at any time.

To make a request, contact our support team using the details in the Contact section. We may need to verify your identity before fulfilling a request.

9. International transfers

By using Mango Dorado Casino, you understand that data may be transferred to, stored, and processed in jurisdictions outside your place of residence. Where required, we use appropriate safeguards for international transfers to help protect your personal information.

10. Children’s privacy

Mango Dorado Casino is not intended for children. We do not knowingly collect personal information from anyone under the minimum legal age to play. If you believe a child has provided personal information to us, contact us immediately so we can take appropriate steps.

11. Contacting us

If you have questions about this Privacy Policy or want to exercise your rights, please contact our customer support team. You can also request information regarding data processing by reaching out through the support options available on mangodoradocasinoaustralia.com.

For privacy requests, include your account email and a clear description of your request so we can respond efficiently.